VIRALDIGITALVAULT.STORE — REFUND POLICY

Last Updated: [18/08/2025]

At Viral Digital Vault (viraldigitalvault.store), we take pride in delivering high-quality digital products for entrepreneurs and creators worldwide. Since our products are intangible digital downloads with instant access, our Refund Policy clearly explains the terms under which refunds may or may not be granted.

1. Nature of Digital Products

  • All our items are digital downloads (PLR, MRR, white-label products, templates, training files).

  • Once payment is completed, you receive immediate lifetime access.

  • No physical products are shipped.

  • Because of this, once access is granted, the sale is considered final and non-reversible.

2. General Policy – No Refunds

  • All sales are final and non-refundable.

  • Refunds will not be issued for reasons such as:

    • Change of mind after purchase.

    • Product not meeting personal expectations.

    • Lack of knowledge about how to use PLR/MRR products.

    • Failure to implement products into your business.

3. Exceptions – Refunds May Be Considered Only If:

  • Duplicate Payment – You were accidentally charged more than once for the same order.

  • Technical Failure – A verified system error prevented delivery, and our support team could not resolve the issue.

  • Unauthorized Transaction – If proven that your payment was processed fraudulently without your consent (subject to verification by the payment provider).

4. Refund Request Procedure

To request a refund under exceptional conditions:

  • Contact us within 3 calendar days of purchase.

  • Email info@viraldigitalvault.store with:

    • Order ID / receipt

    • Payment proof

    • Detailed description of the issue

  • Our team will review the request and reply within 5 business days.

5. Refund Processing Time

  • Approved refunds will be processed back to the original payment method within 7–10 business days.

  • Processing times depend on your bank or payment gateway.

6. Customer Responsibility

It is the buyer’s responsibility to:

  • Read all product descriptions carefully before purchasing.

  • Ensure their system/device can open digital files (ZIP, PDF, MP4, etc.).

  • Understand the nature of PLR/MRR licensing before buying.

7. Limitation of Liability

  • Viral Digital Vault shall not be responsible for any loss of profits, business opportunities, or indirect damages due to product use or misuse.

  • Our responsibility is limited only to providing access to the digital product purchased.

8. Governing Law

  • This Refund Policy is governed by the laws of India.

  • For international users, we also comply with GDPR (EU) and CCPA (California/US) standards for fair practice.

9. Contact Information

If you believe you qualify for a refund under the exceptions, please contact us at:
📩 info@viraldigitalvault.store